Refund & Return Policy

At Skin Nova, we’re committed to your confidence — both in your skin and in every product we create. Each order is carefully inspected and backed by our 30-Day Confidence Guarantee, ensuring a fair and transparent experience every time.

30-Day Confidence Guarantee

If you’re not fully satisfied with your purchase, you may request a return, replacement, or store credit within 30 days of delivery. We believe in results that speak for themselves — all we ask is a fair chance to make things right.

Return Eligibility

To qualify for a return or replacement, one of the following must apply:

  • The product arrived damaged or defective.
  • You experienced an unexpected skin reaction (photo proof may be requested).
  • The product did not meet your expectations after consistent use.

Products should be returned in their original packaging whenever possible.

Non-Returnable Items

  • Items showing excessive use or damage beyond normal testing.
  • Returns requested after 30 days of delivery.
  • Orders without valid proof of purchase.
  • Final-sale or promotional items.

Refunds & Store Credit

  • Approved returns are refunded as store credit in the form of a digital gift card.
  • Store credit never expires and can be used toward any Skin Nova product.
  • For shipping errors or damaged items, a direct refund may be issued to your original payment method.
  • Please allow up to 10 business days after approval for processing.
  • Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery at shopskinnova@gmail.com with your order number and clear photos of the issue. We’ll send a replacement or store credit immediately.

How to Start a Return

  1. Email us: Contact shopskinnova@gmail.com within 30 days of delivery.
  2. Approval: Our team will review your request and send simple return instructions.
  3. Ship it back: Use the address or label provided in your approval email.
  4. Receive your credit: Once inspected, we’ll issue your store credit or replacement.

Our Promise

We’re here to help you glow with confidence — and that includes making sure you love your experience with us. If you ever have questions about your order or results, reach out anytime at shopskinnova@gmail.com. Our team responds within 24 hours.