SHIPPING POLICY

At Skin Nova, we aim to make your experience smooth, transparent, and stress free. We offer FREE standard shipping on orders $30 and over after discounts and before taxes. Orders under $30 have a flat shipping rate of $5.82, shown at checkout.

Order processing times

Once your order is placed, please allow 1 to 2 business days for processing and dispatch. “Dispatched” means your order has been handed to the shipping carrier and is in transit. During peak seasons and holidays, processing may extend up to 4 business days.

Shipping rates and delivery times
Shipping method Cost Delivery time
(including processing time)
Standard shipping
(order up to $29.99) 		$5.82 USA, Canada, UK: 6 to 12 business days
Australia: 10 to 15 business days
Standard shipping
(order $30 and over) 		Free USA, Canada, UK: 6 to 12 business days
Australia: 10 to 15 business days
Order accuracy and changes

Please ensure all shipping details are entered correctly at checkout. Incomplete or inaccurate addresses can cause delays.

If you notice an error, contact us within 12 hours of placing your order at shopskinnova@gmail.com. We will do our best to assist, but changes after this period cannot be guaranteed once an order is processing or in transit.

Shipping FAQs
  • Where do you ship

    We currently ship to the United States, Canada, the United Kingdom, and Australia.

  • How can I track my order

    You will receive an email with tracking details once your order is dispatched. Tracking can take 24 to 72 hours to update after dispatch.

  • Will I pay customs fees or duty tax

    International orders may be subject to customs fees, duties, or taxes depending on your country. These charges are set by local authorities and are the customer’s responsibility.

  • What if my package is delayed

    Delivery timeframes are estimates and cannot be guaranteed. Delays can occur due to carrier disruptions, customs checks, or weather conditions. If you have concerns about your shipment, email shopskinnova@gmail.com.

  • Lost or stolen packages

    If your package is lost in transit or marked delivered but not received, please email shopskinnova@gmail.com with your order number and we will assist you.

  • Policy updates

    Skin Nova reserves the right to update this Shipping Policy at any time. Please review this page periodically for the most current information.